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Compensation For Flight Delays From SAS Airlines

SAS Airlines, also known as Scandinavian Airlines, was established in 1946 and sent its first intercontinental flight from Stockholm to New York City the same year. The airline was formed by combining three separate carriers and continues to operate one subsidiary out of each founding country – Denmark, Norway and Sweden. All carriers operate under the SAS trademark. To flight delay compensation in the EU, you would file at the main headquarters in Stockholm.

SAS operates mainly in Scandinavia, with the most flight offerings to and from those countries. In 2018, SAS operated more than 800 flights per day, taking 30 million passengers to 125 destinations in the EU, Asia and America. It’s main hub is Copenhagen Airport, followed by Stockholm Airport and Oslo Airport. The airline has been ranked one of the best in the world by several publications, and its on-time flight rate and customer ratings are high. However, you may still find yourself needing to claim compensation for flight delays or cancellations from SAS Airlines.

When Are You Entitled To Flight Delay Compensation in the EU?

Flight delay compensation in the EU doesn’t cover every passenger or every flight. Before you file a claim, make sure you’re eligible based on your flight route, the actions you’ve taken before the flight and the reason for the delay or cancellation.

Departure and Landing Points

The first criteria is that your flight must take off or land within the EU and the airline must have headquarters within the EU. All of SAS Airlines’ subsidiaries have headquarters in the EU, so you can check that box. as your TUI flight takes off or lands in the EU, you’ve already fulfilled the first criteria. Now take into account where your flight takes off and lands:

  • If the flight takes off and lands within the EU, both EU and non-EU airlines are covered
  • If the flight departs from the EU and lands in a non-EU country, both EU and non-EU airlines are also covered
  • If the flight takes off outside the EU, but lands within the EU, only EU-based airlines are covered
  • If the flight takes off and lands outside the EU, it is never covered, even if the airline’s headquarters are in the EU

Actions on Your Part

Not just anyone can file for flight delay compensation in the EU. If you were late checking in for your flight or the airline gave you plenty of notice that your flight was cancelled, you may not be eligible. Here are the actions you must have fulfilled to hold up your end of the bargain:

  • You have a valid ticket and booking information to confirm your trip
  • Your flight must have been changed by the airline with less than 14 days notice
  • You must have checked in for your flight on time
  • The reason for the cancellation or delay must be within the airline’s control
  • You must file your claim for TUI flight compensation within 6 years of the flight

Extraordinary Circumstances

Notice the criteria above, “The reason for the cancellation or delay must be within the airline’s control.” This is the most important part of filing for SAS delayed flight compensation. Events outside the airline’s control are called “extraordinary circumstances” and are not covered by the laws governing flight delay compensation in the EU. Extraordinary circumstances include:

  • Bird strikes
  • Weather
  • Airspace restrictions
  • Airport closures
  • Labor protests
  • Political instability

However, there are still plenty of reasons the airline may have cancelled or delayed a flight that will leave you eligible for compensation, such as:

  • Overbooking
  • Underbooking
  • Mechanical issues
  • Staffing problems
  • Pilot not fit to fly

Always ask your airline the reason for your delay or cancellation, even if you think it is due to extraordinary circumstances – you may be surprised! On the other hand, some airlines may try to deny compensation for flight delays and cancellations by blaming the weather or another reason out of their control, when the real reason was not an extraordinary circumstance. If you suspect this the case, contact an expert like Travel Refund.

Forms of Compensation

The amount of flight compensation you’ll receive depends on different factors. Flight delay compensation in the EU is based on the length of the delay and the length of the flight, while cancelled flight compensation is based only on the length of the flight. Read on for more details.

Compensation for Flight Delays

The first question many passengers ask is, “When is my flight officially considered delayed?” The answer is that you must arrive at your destination at least three hours later than the original landing time. The key word here is “arrive at.” if your plane departs more than three hours late, but arrives less than three hours late. you won’t be eligible for SAS delayed flight compensation. This could happen, for example, for example, if the plane is able to make up time in the air.

Another key criteria is when exactly your plane has arrived. From a legal standpoint, the time when at least one of the plane doors opens is your official arrival time. So keep an eye on the doors, and on your watch.

If you arrive more than three hours late, you may be able to claim the following amounts of flight delay compensation in the EU:

  • Flights less than 1,500 km, delayed 3 hours or more: up to €250
  • Flights between 1,500km and 3,500km, delayed 3 hours or more: up to €400
  • Flights more than 3,500 km, delayed between 3 and 4 hours: up to €300
  • Flights more than 3,500 km, delayed 4 hours or more: up to €600

Cancelled Flight Compensation

Cancelled flight claims are more straightforward than flight delay compensation in the EU. As long as SAS cancelled your flight with less than 14 days notice, for a reason that was within their control, you may be entitled to compensation based on the following flight distances:

  • Flights more than 3,500 km: up to €600
  • Flights from 1,500 km to 3,500 km: up to €400
  • Flights under 1,500 km: up to €250

If your flight is cancelled, you can choose to take the next available flight to your destination – but you’re not required to do so. If you choose not to take the flight, the airline must refund your full ticket price. They may offer you a voucher, but under flight delay compensation EU law, you can refuse a voucher and insist on a refund. And whether you choose to have the airline refund your full ticket price or take the next available flight, you can still make a claim for the additional compensation you are owed.

How To File For SAS Delayed Flight Compensation

Documentation is crucial to your compensation claim. Get the reason for your delay or cancellation in writing if possible. Keep in mind that even explanations that seem straightforward, such as weather, may be open to interpretation in the courts. For example, there may have been two overlapping reasons for the delay, such as weather and a mechanical failure. Or, the airline may claim that the weather was the cause, when in reality, the weather wasn’t bad enough to prevent landing. These are the types of situations that Travel Refund will investigate when you file for flight delay compensation in the EU.

While our expertise is valuable, passengers can choose to file for compensation for flight delays from SAS directly. You can find the process on the airline’s website. You’ll need to write a letter and file documentation, like your boarding pass and booking confirmation. You’ll also be responsible for communicating with the airline, which can be the most time-consuming part of the process. That’s another area where Travel Refund can help. We’ll take care of all the communication, and we’ll go all the way to court to fight for your claim.

At Travel Refund, we operate under a no cure, no pay system. That means you only pay if we win. Ready to get started? All you have to do is make a claim on our website and sit back. We’ll contact you to answer all your questions about eligibility and more. Then we’ll get started on your claim. It couldn’t be any easier!