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What to do when your flight is delayed, cancelled or overbooked?

Does the law appy to my flight?

The EU Regulation contains the rules for compensation for flight delays. However, not all flights are covered by the rules. In the table below, you can see if your flight is covered by the regulation’s rules for compensation for flight delay:

I flew from an airport
With an EU airline
With an non-EU airline

Inside the EU
Outside the EU

The rules only apply if you have either flown from an EU airport or have flown to an airport within the EU with an air carrier flying with an EU license (EU company). As a rule of thumb, it is an airline that has its head office in an EU country.

Are you in doubt if you are in the rules for your flight and if you can get your flight delay replaced? You can freely set up the case and it does not cost anything even if you are not entitled to compensation.

Extra info

As a passenger, you have a number of rights on flight delays and cancellations that are good to know. Travelrefund.com has therefore made this list that generally reviews your rights on flight delays or cancellations. Your rights are introduced by an EU regulation and the rules have been modified by the courts several times since.

Therefore, it is important that you either familiarize yourself thoroughly with the rules or that your case of compensation for flight delay is treated by something that has a thorough knowledge of your rights as passengers on flight delays and cancellations.


Repayment and compensation for flight delay – how much can I get?

How much you can get in compensation for flight delay depends on how far you should fly and partly on how long you were delayed.

You may be compensated for flight delay if this is not due to “unusual circumstances”.

If your flight is delayed, you can get compensation as follows:

Flying below 1,500 km.
After 2 hours of delay Meals, 2 free phone calls / e-mail and hotel accommodation and transport if necessary.
After 3 hours of delay As above as well as compensation of 250 Euro.
After 5 hours of delay Refund of the flight ticket in whole or in part if not used.
Flight between 1,500 – 3,500 km.
After 3 hours of delay Care, 2 free phone calls / e-mail and hotel accommodation and transport if necessary and compensation of 400 Euro.
After 5 hours of delay Refund of the flight ticket in whole or in part if not used.
Flying below 1,500 km.
After 3 hours of delay Meals, 2 free phone calls / e-mail and hotel accommodation and transport if required and compensation of 300 Euro.
After 4 hours of delay Meals, 2 free phone calls / e-mail and hotel accommodation and transport if necessary and compensation of 600 Euro.
After 5 hours of delay Refund of the flight ticket in whole or in part if not used.