SAS Airlines, also known as Scandinavian Airlines, was established in 1946 and launched its first intercontinental flight from Stockholm to New York City that same year. The airline was formed by merging three separate carriers and continues to operate subsidiaries in Denmark, Norway, and Sweden. All carriers operate under the SAS trademark. To claim flight delay compensation in the EU, you would file with the main headquarters in Stockholm.
SAS primarily serves Scandinavia, operating over 800 flights per day in 2018, carrying 30 million passengers to 125 destinations across the EU, Asia, and America. Its main hub is Copenhagen Airport, followed by Stockholm and Oslo airports. Ranked as one of the best airlines globally, SAS maintains high customer ratings and an excellent on-time rate. However, you may still find yourself needing to claim compensation for flight delays or cancellations from SAS Airlines.
Flight delay compensation in the EU doesn’t apply to every passenger or flight. Before filing a claim, make sure you’re eligible based on the flight route, your actions before the flight, and the reason for the delay or cancellation.
To be eligible for compensation, your flight must either take off or land within the EU, and the airline must have its headquarters in the EU. All of SAS Airlines’ subsidiaries meet this requirement. You are eligible if your flight meets the following criteria:
To qualify for flight delay compensation, passengers must meet these criteria:
The airline is only liable for compensation if the cancellation or delay was within their control. If an event outside their control, called 'extraordinary circumstances,' caused the issue, the airline is not obligated to compensate passengers. Extraordinary circumstances include:
However, passengers are still eligible for compensation if the delay or cancellation was caused by reasons like:
If the airline denies your claim by citing extraordinary circumstances, always ask for the reason behind the delay or cancellation. If you suspect the airline is avoiding responsibility, consult an expert like TravelRefund.
The amount of flight compensation depends on various factors. For flight delays, the compensation amount is based on the length of the delay and the distance of the flight. For cancellations, it’s based only on the distance. Here’s how it works:
A flight is considered delayed if it arrives at its destination at least 3 hours late. Compensation amounts are determined as follows:
If SAS cancels your flight with less than 14 days' notice, you may be entitled to the following compensation based on flight distance:
If your flight is cancelled, you can take the next available flight or opt for a full refund. Compensation is available regardless of your decision to fly or receive a refund.
When filing for compensation, documentation is essential. Ask the airline for a written explanation of the delay or cancellation, as these reasons may later be investigated in court. Even straightforward explanations like 'weather' can be disputed.
Passengers can file compensation claims directly with SAS through the airline's website, but this process often involves long communication delays. TravelRefund simplifies this process by handling all communication and court proceedings on your behalf.
We operate on a no cure, no pay system – meaning you only pay if we win. Ready to get started? Make a claim on our website, and we'll handle the rest.
If your SAS flight is cancelled, you may be entitled to compensation, a refund, or rebooking on an alternative flight under EU Regulation 261/2004.
SAS flights may be cancelled due to various reasons, including staffing issues, mechanical problems, or adverse weather conditions.
To claim compensation for cancelled flights, file a claim with SAS, or let TravelRefund assist you with the process.