What is the process when treating my case?
It is important that you always have a complete overview of what is happening in your case. Once we have received the first information from you, we first begin to double check the “formal” information – which airline was responsible for your flight, how long the flight was delayed, etc. This is what we do to make sure that is the right one. airline we fix your claim against, as well as to calculate exactly how much compensation you are entitled to. Then we will send a letter to the airline where we claim the compensation you are entitled to.
At the same time, we will keep track of the requirement if the airline does not return within a reasonable period of time.
Once the airline has paid your compensation, the money will first be deducted from 19.8% for running the case at travelrefund.com, after which they will be credited directly to your account.
What if the airline does not pay my compensation?
If the airline refuses to pay compensation, we will go in and evaluate the background for their refusal. Sometimes the delay has been caused by things that the airline can not be held responsible for. For example, if there has been a severe storm it would have been irresponsible by the airline to let the airplane fly, so they have had a good reason why your flight was delayed. If we then believe that you are not entitled to compensation for the delay, we will give you our honest assessment of it and therefore, it will not cost you anything since we offer a no cure, no pay solution.
If the airline chooses to reject the claim with a reason that we do not think is good enough, the case can be sent to court to get the airline’s decision.
All this is included in the package when you choose to use travelrefund.com to recover your airline compensation claim!